Thank you for shopping with FEISI TRADING CO., LIMITED.
We value your satisfaction and strive to ensure that all our products meet your expectations.
Please read our return and refund policy carefully before making a purchase.
1. Overview
This Return & Refund Policy applies to all purchases made through our website.
By placing an order, you agree to the terms set forth below.
2. Eligibility for Returns
To be eligible for a return, please ensure that:
- The item is unused, in its original packaging, and in the same condition as received.
- The return request is made within 7 days of receiving the product.
- Proof of purchase (order number or invoice) is provided.
3. Non-returnable Items
Certain products are not eligible for return or refund, including but not limited to:
- Customized or personalized items
- Items marked as “Final Sale”
- Gift cards or digital goods
- Items damaged due to customer misuse
4. Return Process
To initiate a return, please contact our customer service team via email:
📧 feisishangmao@gmail.com
📞 +852 5300 3094
Once your request is approved, we will provide you with the return address and instructions.
Please note that return shipping costs are the responsibility of the customer, unless the return is due to our error.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–14 business days.
Shipping costs are non-refundable.
6. Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please contact us at:
📧 feisishangmao@gmail.com
7. Contact Us
If you have any questions about our return and refund policy, please contact us:
📧 feisishangmao@gmail.com
📞 +852 5300 3094